Privacy Policy
Effective Date: 13 November 2026 • Version 1.0
Our Privacy Promise: ServiceReady is designed with a strict local-first philosophy. Your church services, song catalogue, sermon notes, imported media, and projector preferences remain on your device and inside your private Apple iCloud account. We never sell your data, display ads, or track your personal church activity.
1. Information Stored on Your Device
ServiceReady stores the songs, hymnal index choices, running orders, liturgical prayers, announcements, scripture references, sermon attachments, and projector settings you create on your Mac or iPad. Local media files (such as sermon PDFs, audio backing tracks, and background videos) are stored inside the app’s sandboxed local container on your hardware.
2. Apple iCloud Synchronisation (ServiceReady Pro)
With ServiceReady Pro, the app synchronises your services, songs, templates, and settings across your personal devices using Apple’s native CloudKit technology.
- Sync is powered exclusively by your personal Apple ID and private iCloud database.
- Your church data is encrypted in transit and at rest within Apple’s secure infrastructure.
- ServiceReady developers have zero access to your Apple account credentials, church notes, or private database.
- If you sign out of iCloud or disconnect from the internet, your library remains fully accessible and operational on your device.
3. Anonymous Technical Analytics (TelemetryDeck)
ServiceReady uses TelemetryDeck to understand feature adoption and diagnose technical crash patterns in a privacy-preserving manner:
- Anonymous by Design: TelemetryDeck uses pseudonymous, cryptographically hashed identifiers. We do not receive or store your name, email address, or Apple ID.
- What is reported: High-level feature categories, broad item counts, operating system versions, and anonymized subscription state transitions (e.g. trial initiated or restored).
- What is NEVER reported: Church names, service titles, song lyrics, scripture readings, sermon notes, document contents, filenames, or online media URLs.
- Opt-Out Anytime: You can completely turn off usage diagnostics at any time in the app via Settings > General > Usage Sharing. Disabling this toggle immediately cancels pending requests and stops all subsequent telemetry events.
4. Online Media & Embedded Content
If you include links to external streaming media (such as YouTube, Vimeo, or Facebook Video) in your running order, opening or verifying those links will contact their respective servers. Those third parties may log your IP address and set cookies according to their own privacy policies. You can avoid all third-party network requests by adding media as local files or PDFs.
5. In-App Purchases & Subscriptions
All transactions, subscriptions, and Lifetime Access purchases are processed securely through Apple StoreKit. ServiceReady does not collect or store credit card numbers, billing addresses, or payment transaction IDs. Apple provides only anonymous receipt verification to unlock Pro capabilities.
6. Zero Advertising & Cross-App Tracking
ServiceReady contains no third-party advertising SDKs and does not track you across other apps, websites, or advertising networks.
7. Data Retention & Portable Backups
Your library belongs to you. You can export a complete, portable copy of your entire library at any time via Settings > Library > Backup and Restore. Deleting the application or removing items within the app removes that data from local storage. Apple also provides system controls in iOS and macOS Settings to inspect and delete app data from iCloud.
8. Contact & Privacy Inquiries
If you have questions or concerns regarding our privacy practices or data handling, please get in touch:
Contact Email: hello@servicereadyapp.com